Privacy Policy — Nyverra

Nyverra ("we", "us", "our") is committed to handling your personal information with care and transparency. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and what rights you have in relation to it.

This policy applies to all visitors to our website and to individuals who contact us or engage our advisory services. By using our website or submitting our contact form, you acknowledge that you have read this policy.

1. Who we are

Nyverra is a business advisory firm registered and operating in Malaysia, with our principal office at No. 12-5, Jalan PJU 5/20, The Strand, Kota Damansara, 47810 Petaling Jaya, Selangor. For data-related enquiries, contact us at [email protected].

2. Personal data we collect

We collect personal data in the following ways:

Information you provide directly

Name and email address (required when submitting our contact form)
Phone number (optional, if provided on the contact form)
Any information you share in the message field of the contact form
Business information you share during advisory sessions

Information collected automatically

Cookies and similar tracking data (see our Cookie Policy)
Analytics data about how pages are used (page views, session duration, referral source)
IP address and browser information collected by analytics services

3. Legal basis for processing

We process your personal data on the following legal bases under Malaysia's Personal Data Protection Act 2010 (PDPA):

Consent: For marketing communications and optional analytics cookies, where you have given consent
Contract: Where processing is necessary to provide the advisory services you have requested
Legitimate interest: For enquiry follow-up and basic website analytics used to improve our service

4. How we use your data

To respond to your enquiry or request for information
To deliver advisory programme sessions and associated deliverables
To send programme-related communications during an active engagement
To understand how our website is used (analytics) and improve it
To comply with legal obligations applicable in Malaysia

We do not sell, rent, or trade your personal data with third parties for marketing purposes.

5. Data retention

Contact form enquiries that do not lead to an engagement are retained for up to twelve months. Client data from completed engagements is retained for up to three years for reference and quality review purposes. Analytics data is retained in accordance with the terms of the analytics provider.

6. Data sharing

We share personal data only where necessary:

Service providers: Third-party tools used for website analytics and email communication, who are bound by data processing agreements
Legal requirements: Where we are required to disclose information under Malaysian law or a court order

We do not transfer personal data outside of Malaysia without adequate safeguards.

7. Data protection measures

Website communication is encrypted using HTTPS
Advisory session notes and documents are stored on password-protected systems
Access to client data within our team is limited to those who need it for the engagement
We review our data handling practices periodically

8. Cookies

We use cookies for essential site functionality and, with your consent, for analytics. Please refer to our Cookie Policy for full details.

9. Your rights under the PDPA (Malaysia)

Under the Personal Data Protection Act 2010, you have the following rights:

Access: You may request a copy of the personal data we hold about you
Correction: You may request that inaccurate or incomplete data be corrected
Withdrawal of consent: Where processing is based on consent, you may withdraw it at any time
Objection: You may object to processing for direct marketing purposes

To exercise any of these rights, contact us at [email protected]. We will respond within 21 days.

10. Third-party links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies independently.

11. Children

Our services are intended for business owners and are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors.

12. Changes to this policy

We may update this Privacy Policy from time to time. The most recent version will always be available on this page with the date it was last updated. Material changes will be communicated where we hold your contact information.

13. Contact for data enquiries

If you have questions about this policy or how your data is handled, please contact:

Nyverra
No. 12-5, Jalan PJU 5/20, The Strand, Kota Damansara, 47810 Petaling Jaya, Selangor
Email: [email protected]
Phone: +60 3 6142 8957